You can register online (https://sunbirdperfume.co.za/join-now/) or complete the registration form and return it to us via email (ctreception@sunbirdperfume.co.za) or WhatsApp (+27 60 443 9935).

If you register online, you will immediately receive a message on the website as well as a sms that the registration was submitted. If you completed a registration form and submit it to the office, it takes 1-2 days before you will receive the sms to say that the application was received.

Do not submit another registration; Rather make contact with the office via WhatsApp chat on our website.

The distributor code is your unique code to use when placing orders, making payments and all other official correspondence with the company. You also use this when logging on to the mobi site to view your dashboard.

Sunbird has partnered with Easy-Pay to provide a service whereby distributors can pay for their orders at Easy-Pay outlets. This is an alternative way of paying for orders. Your Easy-Pay code is unique to you and all payments related to this code will be linked to your account in Sunbird.

You can view your unique Easy-Pay number at the bottom of all Sunbird invoices or you can log in on your dashboard to view it. https://sunbirdperfume.co.za/distributor-login/

You can simply place your first order with your registration form and it will be processed at the same time. If necessary, you can use your name as reference when making bank payments for the first time.

Ensure that you enter your code carefully making special reference to alphabet letter like ‘O” that can be confused with the number “0”. The first 3 digits of your code will be alphabet letter and the last three can be a combination of alpha numeric letter. Refer to your welcome sms and try again. Alternatively contact us through the WhatsApp chat function on our website.

Orders can be made using the electronic order form or pdf and submit it to the office via email or WhatsApp. View the video on how to place the order.  (https://youtu.be/IhoAqRDMhFI)

Sunbird only confirms that order was received via sms. It normally takes 1-2 days for payment to be vetted in the bank account, where after your order will be invoiced and the sales will appear on your dashboard. Log on to your dashboard to check your sales figures. Also review our order process.

Orders are normally dispatch within 2 days after payment has been vetted in the bank account. Couriers can take 3-4 working days to deliver. Follow our order process.

Sunbird supplies all Distributors with the tools to track their own parcels as we do not have the capacity to track every parcel. However, if you are experiencing a waiting period longer than the stipulated time, we will assist where possible.

For courier orders, you can pay using your Easy-Pay code at outlets, at an auto bank or by doing an EFT. Refer to our how to pay video https://youtu.be/ki-BKhIl-ro . Remember to use your distributor code as reference when making bank payments. For orders to be collected, you can pay cash, or with a card.  All bank payments (including Easy-Pay) are vetted on the bank statement and then loaded onto your dashboard. This will appear as a negative number on your dashboard’s account balance and can then be used when making an order.

Sunbird will vet all payments which can take 1-2 working days. Easy-Pay payments today can only be vetted the following day. EFT payments or payments from other banks can take up to 2 working days. Remember that we do not work on weekends and payments made over weekends or public holidays can only be vetted the first working day after such payment was received.

The correct procedure for COMPLAINTS is to send an email to complaints@sunbirdperfume.co.za with the following details:
 1. Your Distributor Code and Name
 2. Invoice no
 3. Details of complaints (e.g. 2 bottles broken)
 4. Picture if applicable
 5. Picture of picking slip (order form) in case of shortages
Or WhatsApp: +27 60 447 4442

It is occasionally necessary for the company to pass a credit note, for example, after you have paid, the item may be sold out. This means that your sales will be reduced with the sales points affected and the money will be credited to your dashboard. In all cases, you need to re-order these items with your next order and use the money on your dashboard as payment.

Sunbird has certain inactivity rules which mean you can no longer see the names on your dashboard. Refer to the compensation plan for full explanation.
1. Leads
If you register a new downline with no order, the distributor will be a lead.
He/she needs to place an order within 2 months, otherwise the system will make them inactive
Example: Distributor registered in month 1 (September) who does not become active with sales will be de-registered at the end of month 3 (November).

2. Inactive Distributors
If a distributor does not place an order for 6 months in a row, he/she will become an inactive distributor.

Distributors can earn additional financial benefits or rebates on the sales of their downlines (up to 4 levels deep) provided that certain requirements have been met.  (Refer to info pack or compensation plan for more definitions).

It is important to understand where your rebate comes from. Read the information in our info pack on how it is calculated and attend a training session with the office.